Frequently Asked Questions
Bassoon Factory is the creation of me; Tanya Campbell - a self confessed bassoon nerd.
I started the bassoon in 1996, and graduated from the Queensland Conservatorium of Music in 2001 completing an intensive major on bassoon with Peter Musson. A move to the UK was next in 2002 where I completed a three year full time repair technician and manufacture course in Newark, Nottinghamshire, where I built a clarinet from scratch. Having moved back to Australia in 2008 I now call beautiful Brisbane home.
Most frequent questions and answers
Shipping: Australian Orders:
Please Note: Bassoon Factory cannot be held responsible for late delivery of items via Australia Post or Courier services.
If you request for a parcel to be left on your premise without a signature on delivery, you are doing so at your own risk. Bassoon Factory cannot be held responsible for parcels that are missing if Australia Post has marked the item as delivered.
Depending on area of country that you are in, and delivery service you choose, expect delivery 1-7 days.
Orders are shipped during business hours Monday to Friday excluding public holidays.
*Exceptions to our FREE SHIPPING offer:
Items over the standard Australia Post delivery size are not included in this offer.
Used items sold on consignment and some high valued (over $1000) or oversized items are not included in this offer.
Shipping: International Orders Outside Australia:
International orders are normally shipped by air, though the specific type of service varies by country and depends on the amount of available insurance coverage. A signature on delivery is required for all overseas shipments. If your payment does not include sufficient shipping costs, we will contact you. Delivery time is subject to the method used and local delivery times at the destination.
Bassoon Factory is not responsible for delays and charges due to Customs and local Post Office/Courier issues in other countries. We reserve the right to cancel orders for certain countries due to shipping risks. If this is the case we will contact you and refund any payment you may have made.
Bassoon Factory accepts payment online by the following method
Visa, Mastercard, American Express (AMEX). We accept Visa, Mastercard and AMEX credit cards issued in Australia by Australian banks/institutions. If you have a card issued overseas, please contact us.
PayPal. You don’t need a PayPal account to checkout with PayPal, you can checkout using just a credit card.
Direct Deposit. Please contact Bassoon Factory ([email protected]) if you would prefer to pay with a Direct Bank Deposit. Bassoon Factory will issue you with an invoice containing our banking details. Some high valued or custom orders will require a direct bank deposit as payment. Bassoon Factory will contact you with our bank details if this is required.
Information coming soon
Information coming soon.